EU to investigate Nintendo Switch joy-con drift after 25,000 complaints
The European Consumer Organisation has called for a continent-wide investigation into the Nintendo
Switch joy-con drift issue after receiving over 25,000 complaints.
Such complaints originate from several different countries, emphasizing the widespread nature of the
The Switch has been a huge success for Nintendo but the one thing dragging it down has been the problem
of Joy-Con drift, a common hardware fault with the console’s controllers that Nintendo only intermittently
Their response to the issue is also highly dependent on where you live, with customers in the US,
where Nintendo is facing multiple lawsuits over the issue, being able to take advantage of a non-questions-asked
free repair policy. In the UK though it seems to depend entirely on who picks up the phone/email when you
contact customer support, with some reporting free repairs, even when out of warranty and others complaining
of expensive fees that are barely any cheaper than buying new controllers.
The investigation is based on rules surrounding “premature obsolescence and misleading omissions of key
consumer information based on the EU’s Unfair Commercial Practices Directive.” According to the BEUC,
88 percent of Nintendo Switch owners reported problems surrounding the joy-con within two years of the
Some of the complaints (via Eurogamer) come from countries such as France, Belgium, the Netherlands,
Portugal, Italy, Norway, Slovakia, and Greece. We’ve also had personal experience with joy-con drift here at
Trusted Reviews and the BEUC is calling on Nintendo to offer free repairs to those affected.
Consumers assume the products they buy to last an appropriate amount of time according to justified
expectations, not to have to pay for expensive replacements due to a technical defect,” BEUC boss Monique
Goyens said. “Nintendo must now come up with proper solutions for the thousands of consumers affected by this
The United Kingdom is no longer part of the European Union, so it’s unclear if we would play a part in this
investigation or benefit from the outcome if it leads to free repairs or other compensation on behalf of Nintendo.
Either way, it will be interesting to see where this investigation will lead, and if Nintendo will take any serious
steps to address it.
Reports point to a Nintendo Switch Pro being announced in the coming months, which will allegedly include an
improved display, refreshed design, and more powerful specs targeting 4K performance. None of this has been
confirmed, but if true, we hope the new model takes steps to address joy-con drift in a major way.